Questions guests ask
Short answers to the questions we hear most. Can't find yours? Write to us.
Do you take payment on the website?
No. We confirm every rate by email, and we arrange payment at check-in or by a method we agree with you directly.
Is the card room included in my rate?
Never. It's optional, for guests 18 and over, and requires photo ID at the door.
How far is the Pass?
About eleven minutes on foot down the lit path, or a short ride on the lodge shuttle.
When does the last shuttle leave?
The last run back up to the lodge is at 00:40.
Can I bring children?
Yes. Children are welcome everywhere except the card room in the lower wing.
What are the check-in times?
Check-in runs from 15:00 to 20:00. Let us know if you'll arrive later and we'll leave a key.
Are the springs open all year?
Yes. Hours change slightly with the seasons and are posted at each pool.
Is the lodge connected to the gaming halls on the Pass?
No. The halls are independently owned and licensed. We have no partnership and take no share of play.
Do you have Wi-Fi?
Yes, throughout the lodge. Signal is weaker in the pine-side rooms.
Where can I get help with gambling?
See our responsible play page. If gambling is causing you problems, please reach out to a local support service.